Optimize every step to bring your restaurant closer to customers! Data driven management enables your restaurant to better understand its customers.
Business сhallenge
A high-end fusion cuisine restaurant renowned for its chef's creative dishes and exquisite dining experience. Has the following typical characteristics:
Complex dishes: The dishes are mostly original and the production process is cumbersome, relying on experienced chefs.
High average customer value: Customers have extremely high expectations for the experience.
Expensive ingredients: using a large amount of imported and seasonal ingredients puts great pressure on cost control.
Non standard service: We need to provide highly personalized customized menu services for VIP guests.
Before the introduction of the system, management was completely based on the experience of "people", which brought huge operational risks:
1. The dilemma of "secret recipe": the stability of production is bound to the chef
The recipe and craftsmanship of signature dishes only exist in the minds of the head chef and a few core chefs. Once the chef takes a vacation or leaves, the taste of the dishes immediately fluctuates, seriously affecting the quality stability that high-end customers value the most.
2. Cost 'black box': food waste difficult to trace
A fusion dish may use up to 20 ingredients, but how much is actually lost, which ones are wasted in the cutting and blending process, and which ones spoil due to inaccurate estimates, is a completely confusing account. Finance can only see total expenses, but cannot make detailed cost attribution.
3. VIP service response is slow, experience is discounted
When an important guest requests to customize a banquet, it takes several hours of back and forth communication between the store manager, chef, and procurement team to determine the menu and quotation, making it difficult to provide an immediate and professional response.
4. Data silos hinder business analysis
The cash register system only knows what dishes were sold, while the kitchen only knows what ingredients were used, and the two are not related.
Our solution
Our system is not constrained by a rigid set of standards, but rather creates a flexible management platform that empowers creativity and standardizes processes.
Core application scenarios:
1. Establish a 'central digital recipe' and accumulate core assets
Solution: The system has established a digital archive for each dish, especially signature dishes, which includes ingredient lists accurate to grams, step-by-step standard operating procedures, and finished product renderings.
Value: Even if the chef is not present, any chef can restore a standard flavor score of 80 or above according to the system guidelines. Transforming personal experience into replicable digital assets for the restaurant ensures the stability of the products.
2. Realize "dish level cost accounting" and gain insight into real profits
Solution: The system will deeply integrate digital recipes with the inventory module. Whenever a dish is sold, the system automatically calculates the theoretical ingredient cost based on the recipe and compares it with the actual consumption.
Value: Management can clearly see the true gross profit margin of each dish. They were surprised to find that a popular signature dish had a much lower actual profit than expected due to its luxurious ingredients; But a seemingly ordinary soup is actually the 'hidden profit champion'. This provides a decisive basis for menu optimization and pricing strategies.
3. Intelligent menu engine, responding to customized needs in seconds
Solution: The system has a built-in "intelligent menu combination" function. When receiving VIP customization requests, the system can input the guest's taboos, preferences, budget, and number of people. Within 1 minute, based on existing ingredient inventory and digital recipes, the system can automatically generate 2-3 sets of suitable alternative menus and accurate quotations.
Value: Upgrading customized services from "manual work" to "industrial output" significantly improves response speed and professionalism, allowing customers to experience the ultimate luxury.
4. Creative Vegetable Incubator and Data Validation
Solution: When the chef develops new dishes, they can create a "test recipe" in the system and accept reservations on a small scale online. The system will track the click through rate, conversion rate, and customer feedback of the new dish.
Value: By using real data to verify the market acceptance of creativity, it avoids the potential waste of stocking that may have occurred in the past when new dishes were introduced based on intuition, making dish innovation itself a measurable and manageable process.
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